Frequently Asked Questions
“What’s the shipping cost?”
A flat fee of £3.50 for UK express delivery and £6 for international deliveries.
“Can I order in my currency?”
"Is it safe to order online?”
Yes it’s 100% safe to order on our secure order page. We use 256bit SSL encryption with GoDaddy to ensure your order is 100% safe. Since 2012 we've helped many people drink easier in over 35 countries.
"What payment methods do you take?
You can pay using your debit card, credit card or PayPal. We accept Visa, MasterCard, American Express and Maestro.
"How long will it take to get to me?"
We use first class and priority airmail. We will ship your order from the UK. If you order before 12-noon British time, we'll get despatch today. It takes 1-2 working days to get to UK address and 5-10 days (approx 2 weeks) for international addresses. Over 50% of our clients are from outside the UK, mainly in the US, Canada, Australia, Germany, France and the Netherlands.
"What if it doesn't work for me or the person I'm getting it for?"
Simply send it back within 90 days for a full refund minus only shipping. Our return address is handSteady Ltd, 3 Princes Drive, Kenilworth, CV8 2FD, UK. Please a note mentioning your name, email address and that you’d like a refund. We’ll then refund within 1 working day.
"What's your warranty?"
You have a 12 month instant replacement warranty. handSteady cups are extremely strong and robust but in the unlikely event of a product fault, you can simply email a photo of the damage to email@example.com and we'll instantly send a replacement right out to you, free of charge. Alternatively, you can send your cup to handSteady Ltd, 3 Princes Drive, Kenilworth, CV8 2FD, UK with a note saying you'd like a refund and some proof of purchase with the date such as your email address used to order the product.
“What is the product specification?”
handSteady is made from FDA compliant food and drink safe polypropylene, with a silicon seal around the lid. It has acetal clips and two ball bearings in the handle. It weighs just 109g / 3.8oz (normal cups weigh 170g / 6 oz). It holds a standard drink volume of 250ml (8 oz). It's dishwasher and microwave safe.
"Who makes handSteady?"
handSteady is made by handSteady Ltd, a company specialising in helping people drink easier. We’re based in the UK and ship worldwide. The cups are made using injection moulding and hand finishing in line with ISO9001 quality assurance standards.
“If I start using handSteady, does it mean I need to stop using other cups?"
Some people use handSteady just for when their symptoms are worse such as when tired and stressed, or for specific tasks like taking pills, whereas others use it as their main cup. In fact, some people get four cups! Two for the home, one for taking out and one for keeping at a friend or relative’s home.
“How long does it take to get used to using handSteady?”
Normally, it takes people an average of one to three days to try different ways of using handSteady to find what works best for them and to get used to a new (and easier, more natural!) way of drinking.
“Who is handSteady not suitable for?”
handSteady can make drinking easier for almost everyone. I use it myself (even though I don't have a health condition) when reclining on the sofa watching TV. However, it’s not suitable for people for have a closed mind to trying new ways of doing things or have a general resistance to using specialist products.
Invest now to get life changing results this coming month
We’ll get your handSteady cup(s) to you or your loved one within 2 days for UK orders and 2 weeks for international orders. Simply click the link below.Order Now!